February 28, 2019
For the past five years, one of the smiling faces behind the Member Services Desk has been Renee Volpe. Renee is passionate about member engagement and is a library of information when it comes to the Foglia Y. Her dedication to customer service is unparalleled. Renee easily connects with our members and guests and makes each person feel special and included. She sees first-hand the impact the Y makes with our Financial Assistance Program, allowing everyone to come to the Y to connect. Her dad instilled in her that every job matters and everyone is valued. Renee learned that you must always have honesty, integrity and love in your heart. She has lived those lessons and has developed many lasting friendships with members she has met over the years. She is a great listener, problem solver and is very resourceful which makes her a strong attribute to the Foglia team. Renee describes the Y as “…her extended family. My coworkers are there for me, giving advice and helping me work through life issues. As a recent empty nester, I am especially grateful for their support and understanding.”
Renee grew up in Chicago, the youngest of four girls. They lived in a modest home but never went without. Her parents would take the family to one of the city YMCAs to swim and hang out and she reflects that those were simple but cherished times. She was active growing up, being a gymnast and volleyball player in school and later, in college, she became a body builder and weight lifter. She graduated from Illinois State University with a Bachelor of Science in Communications. She met her husband Tim shortly thereafter and refers to him as her “angel on earth”. They have been married 27 years. Since graduating, Renee has worked in corporate sales, logistics, licensing, analytics and customer service and has raised two children; Charlie (21) and Lauren (19). Her children are the spark in her eyes and she loves spending time with them. She treasures holiday rituals and teaching her kids how to be good citizens and the importance of giving to those in need. They are a tight knit family. With both children away at college, Renee finds time to cook, experimenting with spices and seasonings and while still cooking healthy. She likes to estate sale shop, work out with a personal trainer, attend fitness classes, and play Texas Hold ‘Em Poker as time allows. She loves to travel, and is looking forwarding to visiting Italy later this year. She frequents destinations with a beach as often as she can and enjoys deep-sea fishing. She would like to catch a shark! Renee has a great sense of humor and is known as a prankster.
Thank you Renee for making our members and guests feel at home with your dedication to hospitality and for being our March Super Staff recipient.