Membership Policies & Procedures

 

Please contact your center for center specific policies & procedures.

CUSTOMER SERVICE GUARANTEE

The YMCA of Metro Chicago is committed to providing our members and guests with quality services and activities. Service to you is our highest priority and our goal to ensure that your YMCA experience is a positive and transformative. We promise to address any issues with responsive solutions and aim to exceed your expectations. Please be sure to fill out a comment form at the Member Service Desk and share your feedback with us!

 

ABOUT YOUR MEMBERSHIP

MEMBERSHIP CATEGORIES
The YMCA of Metro Chicago offers several membership categories to meet the needs of the communities we serve:

MEMBERSHIP DUES
Membership dues can be paid in one of two ways:

MEMBERSHIP CARD
Your YMCA membership card is a passport. It verifies your agreement to receive the benefits of membership and to abide by the rules and policies of the YMCA of Metro Chicago. Please present your membership card each time you enter the facility and when registering for programs in order to avoid delays. Lost cards may be replaced at your Center for a nominal fee.

MEMBERSHIP HOLDS
Members in good standing of the YMCA of Metro Chicago can place their membership on hold for up to three (3) continuous months, once in a twelve (12) month period. The member must come into the Center 5 business days before the requested hold date. Stop by the membership desk at your Center for details.

MOVING
When transferring an annual membership from another YMCA, we will contact your previous YMCA for a prorated balance of your membership. Our membership department will gladly honor your credit and apply this amount to your first year’s dues, subject to the policies of your previous YMCA. You will not be responsible for the joiner’s fee if your transfer occurs within 30 days of membership expiration.

MEMBERSHIP CANCELLATION
As a member of the YMCA of Metro Chicago, you can cancel your membership at any time by giving the YMCA a minimum of 5 business days notice. The cancellation may be made in person, by fax, postal mail, or email with receipt of confirmation. If you participate in a membership draft payment plan, the YMCA will continue to draft until you cancel the membership as provided above. Your membership cancellation will be effective as of your next billing cycle. We cannot refund the prepaid portion of your membership. Cancellation of membership is not necessarily cancellation of Annual Fund deductions and vice versa.

A.W.A.Y. PROGRAM
The A.W.A.Y. (Always Welcome at YMCAs) Program allows you access to more than 2,300 YMCAs across the United States and in 130 countries and territories around the world. Visiting members are always welcome by showing their YMCA A.W.A.Y. membership card. Some local restrictions apply. Please call ahead prior to your first visit. Check out www.ymca.net for the nearest YMCA you are planning to visit.

RECIPROCITY
The YMCA of Metro Chicago allows its members to use other YMCAs within the Association at no additional charge. Members are encouraged to join the YMCA that they most often use.

AGE GUIDELINES
Member 11 years and younger must be accompanied by an adult or guardian when visiting the YMCA unless the Youth is participating in a class or supervised program. Youth age 12 and under many only use the fitness center and equipment when engaged in a YMCA Program. Youth 13-15 years old may use the facility on their own after completing a Fitness Orientation. Certain equipment may be excluded at the Center’s discretion.

GUEST PASSES
Try the Y Today!  Valid at any participating YMCA of Metro Chicago YMCA. Each guest is limited to 3 guest pass visits per calendar year and then may purchase a membership. Guests must be 18 years old to be or bring a guest. Guests do not need to be accompanied by a member to visit. All guests must present a valid ID and sign a facility waiver.

CLOSURES AND CANCELLATIONS IN INCLEMENT WEATHER 
While the Y will make every attempt to open or remain open in inclement weather, it reserves the right to delay opening, close early, or remain closed if the weather is serious enough to put our staff and members at risk. Further, if a paid program is canceled because of a closure, the class will typically be offered at a make-up day and time. If circumstances prohibit a make-up class from being held, the Y may prorate a program registrant's class rate to reflect the actual classes offered for that session, if requested.

 

CONDUCT

CODE OF CONDUCT
As YMCA members, it is important to remember that we share our facilities with young children, teens and people of all backgrounds. We can make the YMCA a positive place for all by demonstrating the YMCA core values of caring, honesty, respect and responsibility. Members are expected to exhibit appropriate behaviors at all times:

The YMCA of Metro Chicago reserves the right to suspend or cancel a membership if a member’s behavior or language is judged to be in conflict with the welfare of other members or staff, or in conflict with the YMCA’s mission.

CELL PHONE POLICY
Due to the advances in cell phone and video/picture technology and for the privacy of our members and guests: Cell phones may not be used in locker rooms, bathrooms, or childcare rooms. Use of cameras and other video/picture capturing devices is also restricted. Posting of images taken at the YMCA is prohibited without permission of the Executive Director.

If you must utilize a cell phone, please be courteous and keep your phone on “vibrate” or a very quiet ring tone, and keep your conversations short and as quiet as possible. If family or friends need to contact you due to an emergency, they may call the Center’s main number and a representative will page you or make every effort to locate you immediately. If a call must be answered, please do so discreetly and move to a designated area to complete the call.

Again, in an effort to protect the privacy of our members and guests, anyone who violates this policy will be asked to move to the lobby or designated area. If a member or guest continues to violate this policy or posts images, their privileges and/or membership may be revoked.

CRIMINAL BEHAVIOR POLICY
The YMCA reserves the right to deny access or membership to any person who has been convicted of any crime involving sexual abuse, is or has been a registered sex offender, has ever been convicted of any offense relating to the use, sale, possession, or transportation of narcotics or habit forming and/or dangerous drugs, chemicals, narcotics, or intoxicating beverages. The YMCA also reserves the right to suspend access or membership to any person accused of the items list above pending the outcome of any charges or court proceedings.

 

PROGRAM FEES & POLICIES

PROGRAM FEES
Some of our programs are fee-based, which represents the cost of providing program activities or services not included in your membership dues. Specific fee information is available at your YMCA or at register.ymcachicago.org.

FINANCIAL ASSISTANCE PROGRAM
We award over 3 million dollars in membership scholarships annually to support our goal of making the Y accessible to all. These funds are raised through our The Y. So Much More Campaign. If you would like to donate to help families in need or if you would like to apply for assistance, please see your YMCA’s membership desk for details.

CLASS CANCELLATIONS
We will cancel a class if it does not reach its minimum required enrollment. The YMCA staff will make every effort to promote and implement all classes offered. If the minimum enrollment is not met, you will be given at least 24 hours notice that your class is cancelled, and given the option of joining another class or receiving an account credit which can be used to register for another class.

In the event you need to cancel your enrollment in a paid class, please contact the membership desk to request a credit on your account for the unused portion, less any non-refundable deposit. All credit requests must be made prior to the end of the program along with a completed credit request form. Missed classes cannot be made up and credit requests must be made prior to the end of the program.

 

FACILITIES POLICIES

FITNESS CENTER POLICIES
The YMCA of Metro Chicago is committed to providing a clean, safe and healthy experience for all members and guests. Please help us maintain a healthy environment by following these guidelines:

LOCKERS
Lockers are available for daily use. The YMCA is not liable for articles damaged, lost or stolen. Please use a lock to secure your clothes in our “day use” lockers while you are working out. Never leave valuables inside your locker. Most Centers have special wallet kit lockers for members’ valuables. Locks left on overnight may be removed so that other members can use the lockers. Some Centers rent a limited amount of lockers for overnight storage at an additional fee.

RENTAL SPACE
You may reserve space at YMCA Centers for special occasions such as birthday parties, receptions, corporate team building, banquets, meetings, etc. Many Centers have birthday party packages that include cake, games, t-shirts, etc. Visit your YMCA’s membership desk regarding offerings, rates, availability and reservations.