Senior Vice President of Operations
Denise Lam is currently the Senior Vice President of Operations of the YMCA of Metropolitan Chicago. As the SVP of Operations, Denise is responsible for all twenty-six membership branches, five resident camps, and four housing facilities throughout the Chicagoland area with a growing $66 million operation. She is also responsible for the oversight of association best practices.
Prior to being the SVP of Operations, Denise was the Group Vice President for the Urban North region of the YMCA of Metropolitan Chicago. Prior to that, she also held other positions, such as Executive Director, Association Executive Director, and Operations Director, within the YMCA.
Prior to joining the YMCA, Denise was the Executive Director at the Chinese Mutual Aid Association, a comprehensive not-for-profit social service agency serving Chinese and other immigrants and refugees on Chicago’s North Side and Western Suburbs. Her early work in Chicago’s immigrant community and her service as a Commissioner of the Chicago Council on Human Relations has provided her with a unique perspective on multiculturalism in the YMCA movement.
Denise is a member of the Board of Commissioner of the Chicago Commission on Human Relations (CCHR) and is the Chair of the Asian American Advisory Councils of CCHR. She is a fellow of the Leadership Greater Chicago Class of 2010, a member of the Neighborhood Community Relations Committee of the Resurrection Medical Center, the Chair of the Asian Leadership Network of the YMCA of the USA, a member of the Advisory Council of the Training and Leadership Development of the YMCA of the USA, Steering Committee member of the YMCA of the USA Diversity and Inclusion, a fellow of the Multicultural Executive Development Institute of the YMCA of the USA, and a mentor of the Multicultural Mentoring Program of the YMCA of the USA.
Denise was born in Hong Kong and attended Brigham Young University – Hawaii where she graduated with a Psychology degree. She is completing her Master’s degree in Human Services with an emphasis in Organizational Development through the Springfield College.